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8 Habits Of Quality People

8 Habits Of Quality People

This book takes Quality concepts out of the workplace and applies them in the domestic and personal arenas. Drawing on the author’s years of expertise in quality methodology, the content will help you raise your personal effectiveness and productivity. You’ll find yourself empowered to make more meaningful contributions to the communities of which you are a part. You will become a better person, a better parent, a better spouse, a better worker, a better supervisor – in short – you’ll enjoy a better existence.


Author: Tan Chor Hoong

Chor Hoong graduated from the National University of Singapore, first, in Electrical & Electronics Engineering (Honours) and then later in 1987, with an MBA, majoring in Marketing. She was the Total Quality Culture (TQC) Manager of Texas Instruments Singapore - the first company to win the Singapore Quality Award (SQA) - when she left to set up TQM Consultancy, in 1990. It was at Texas Instruments Singapore that Chor Hoong received intensive and extensive training in Quality Management, both locally as well as overseas. It was here that she became actively involved in training engineers and managers in Total Quality methodologies. TQM Consultancy is a natural and logical extension of this career… In all, she brings with her 18 years of experience in Statistics, Manufacturing & Quality Management. Chor Hoong has also had substantial experience in Customer Relationship Management, travelling all over the world to work with customers being an integral part of her job, first as Q&R Engineering Manager and then as TQC Manager. Her U.S. training in the Malcolm Baldrige National Quality Award criteria and therefore also in the Singapore Quality Award criteria, positions her well to assist companies in their quest for this most coveted and prestigious Award! Chor Hoong’s recent appointment by the Queensland University of Technology (QUT) to deliver the Total Quality Management Course in their Master of Engineering Science Program, is definitely an endorsement and recognition of her expertise in the discipline.


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